Carbon Neutral

Dispatch time stated on product pages. Add products to basket to obtain delivery quote. For Akela see WholePrey.com, CK see CountryKibble.com.

FAQs

We will update this page with the most common questions you ask us about buying the products on our site. If you have a question please take a look below and if you cannot find the answer please contact us.

What size coat does my Dog need?

Even puppies of the same litter of the same breed can end up all shapes and sizes therefore there is no certain size for any dog. #

Most dog coats come in various lengths only, with no choice in width. With these the only way to be sure that you find the best size is to measure along the spine from the base of the neck to the tip of the tail. If your dog has an upward held tail, for example a husky with a curl over tail, then buy the coat at the shortest end (so for example if its 21" measurement and the coat comes in 20" or 22" you would go for the 20") but if your dogs tail naturally hangs level with their body (like a Labrador) then you could go for the longer, so the 22" in that example.

Some more fitted dog clothing items may also have a girth measurement, so please read the description carefully. If just a size is given with no indication then it will be the length as described above that you need to measure.

Do I need a prescription for veterinary diets?

The products for sale on our site do not require a prescription from your vet, however these diets are specifically designed to meet certain nutritional requirements for diagnosed conditions. To buy these foods you should first have had them recommended by a vet as this is the only way you can be sure they will be more beneficial than detrimental to your pets health.

Do I need a prescription from my vet for Frontline flea treatment or other pet meds?

The products for sale on our site do not require a prescription from your vet, however a few of the items can only be dispensed by an SQP. SQP stands for suitably qualified person and means that the person dispensing them has been trained to do so. Because you are buying online and we have not seen your pet you do have to answer a few questions just so we can be sure that the product is suitable for your pet. If you are not sure about any of the answers you should give us a call and ask to speak to one of our SQPs, please do not just guess.

For delivery questions please see our delivery page

Click here to go to delivery page.

Got a different question?

Please feel free to use our livechat service. It is manned by our UK staff members 9am - 5pm Monday - Friday and there is usually someone who can answer your question quickly. You can also use this service to leave us an offline message which will be responded to asap.

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