| Weight | Royal Mail 1st | Royal Mail 1st Recorded | Courier |
| 0 - 0.1 kg | £0.99 | £1.75 | £4.99 |
| 0.1 - 0.25 kg | £1.99 | £2.75 | £4.99 |
| 0.25 - 0.75 kg | £2.49 | £3.35 | £4.99 |
| 0.75 - 1.00 kg | £2.99 | £3.75 | £4.99 |
| 1.01 - 1.25 kg | £3.49 | £4.35 | £4.99 |
| 1.26 - 1.5 kg | £3.99 | £4.75 | £4.99 |
| 1.5 - 2.0 kg | £4.49 | £5.35 | £4.99 |
| 2.0 - 2.5 kg | £4.99 | £5.75 | £4.99 |
| 2.5 - 30kg | - | £4.99 | |
| each 30kg after is +£4.99 |
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Orders over £59 qualify for FREE delivery (max weight of 30kg, UK Mainland only) |
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The services below are subject to stock availability and the time your order is placed. The average delivery times apply once your order has been dispatched.
| Service | Average Delivery Time (From Date Of Dispatch) *not date of order |
| Courier Delivery | 1-2 Working Days * |
| Standard Delivery (Royal Mail 1st Class & Recorded) | 2-3 Working Days** |
| Free Delivery |
Dependant on weight up to 5 days. |
| Some items will state different delivery days this is contingency on popular items as we need to make sure stock levels are always maintained. | |
*On occasion this may be longer for delivery to Scotland
**On rare occasions, Royal Mail 1st class and recorded delivery may take up to 15 working days as stated on the Royal Mail website under their terms and conditions.
For International Delivery outside of UK up to 2kg please click here
Our delivery rates are based upon the weight of the order. Please be assured we do not profit from delivery payments and even give customers an allowance on our actual courier charges.
Surcharges apply to orders going to Scottish highlands and Islands, Northern Ireland and Channel Islands (please use the checkout shipping calculator to find the delivery price as its based on postcode)
The following postcodes will incur an excess delivery charge.
BF0 - BF99, BT1 - 99, EIRE/ROI, GY1 - 99, HS1 - 8, HS9 - 99, IM1 - 99, IV21 - 23, 26, 27, 40, 52, 53, 54, IV41 - 51, 55, 56, JE1 - 99, KA27 - 28,KW15 - 17, PA41 - 49, PA60, PA61 - 75, 77, 78, PA76, PH41(2), 42, 43, 44, TR21 - 25, ZE1 - 99
Dispatch Date
Dispatch dates are subject to stock availability and the time your order is placed.
We aim to dispatch all orders from our warehouse within 2 working days, with 99% of most orders being dispatched the same day.
Please note that we do not dispatch items on weekends
For live food, please place orders before 11:30Am for same day dispatch. Live food is not dispatched on Fridays, due to the weekend delaying delivery. If you have not received your live food within 48 hours of dispatch, please contact us.
Please note that for medication such as Frontline and Drontal, this may be sent separately from your main order, and may arrive separately.
For orders for K9 Products (pet ID tags, hoodies, scarfs, t-shirts) these will be sent separately from your main order, and will arrive separately.
If there is an unexpected delay to dispatch we will contact you and let you know.
We provide our customer tracking details via email for all couriers orders. On the evening of the day of dispatch you will be emailed your tracking number and tracking link.
Tracking details are not available for Royal Mail 1st Class deliveries or Royal Mail Air packages.
For Royal Mail recorded parcels, please contact us via e-mail for your recorded number.
Order Discrepancies
Upon receipt of your order, please check that all items are as ordered and match the dspatch notice. All discrepancies should be notified to Net Pet Shop within 48 hours of receipt.
Please be aware that incorrect pet food which has been opened is not eligible for a refund or a return.
For missing items, in the circumstance that you have not received a delay e-mail for the item, please notify us within 48 hours. If you have not informed us of a missing item within 30 days of you receiving the order, we will not be required to send a replacement or offer a refund.
Returns
If you wish to return a product, please fill in our returns form which can be located here
For our full returns policy click here
Please note returns will only be accepted once a return form is completed and your return number is allocated and put on the package getting returned.
