Carbon Neutral

Dispatch time stated on product pages. Add products to basket to obtain delivery quote. For Akela see WholePrey.com, CK see CountryKibble.com.

phone number

Stock Information

  • In order to provide our customers with the freshest stock for many brands we offer a "Just In Time" stock rotation. This means that items with the following product codes may have slight delays
  • Product codes starting BPT - Items with this product code are ordered on a Monday AM and shipped on a Tuesday - Therefore orders placed later in the week will take longer to fulfil than those placed over the weekend or early Monday morning
  • Product codes starting DUN - These should be ordered by lunch time for next day dispatch
  • Akela, Country Kibble and Eden are our best selling lines and we usually carry lots of stock ready to ship for these brands
  • Items with *SALE* are in stock and ready to ship
  • Other items can vary and some are dispatched straight from the supplier to save on postage. If you have any specific questions please email with the product code
  • If we know an item is not available from our supplier we remove the option to order it

 

  • Backorders - these are items that are not immediately available but that we anticipate we can get in the near future. We recommend chatting to us before ordering anything with backorder status - more information on backorders is available here

Delivery Information

  • Delivery estimates quoted are from point of dispatch, are not guaranteed and are in working days (i.e. excluding bank holidays and weekends)
  • We aim to dispatch orders received within the timeframe stated on the product page(s) - see above for more information
  • If your parcel is delayed in transit we will chase the carrier as best we can but unfortunately any such delays are out of our hands and delivery costs will not be refunded
  • We deliver worldwide, excluding customs restrictions, please add products to your basket to obtain a delivery quote
  • Exceptions - We cannot ship foods, treats, meds or supplements outside of Europe or aerosol products outside of the UK

A summary of popular services can be seen below

 

Location

Weight

Carrier

Price

Delivery Estimate

From Point of Dispatch

 

Great Britain & Northern Ireland

 

0-750g Royal Mail Large Letter £3 2-3 working days
0.75-2Kg CitiPost £3 5-10 working days
2-20Kg CitiPost £4 5-10 working days
20-21Kg CitiPost £4 5-10 working days

UK Mainland
21-30Kg UKMail £5 Next working day
30-60Kg UKMail £10 Next working day
60-90Kg UKMail £15 Next working day
AB17-20,AB26-29,AB31-38,AB40-56,HS,IM,IV,KA27-28,KW,PA20-80,PH19-50,ZE 21-30Kg CitiPost £7 5-10 working days
Northern Ireland 21-31Kg Yodel (Nightline) £14 Next working day
31-62Kg Yodel (Nightline) £28 Next working day
62-93Kg Yodel (Nightline) £42 Next working day

Channel Islands
2-14Kg CitiPost £10 5-10 working days
14-30Kg Asendia £11 7-10 working days
30-32Kg DHL Road £14 2 working days
Belgium,Eire,France,Germany,
Luxembourg,Netherlands
0-32Kg DHL Road £14 2 working days

Local Collection/Delivery Information

FREE collection is available at our Lowestoft warehouse. Please contact us before travelling to avoid disappointment. We also offer a FREE local delivery service for NR32-33 postcodes for orders over £20 (£3 for orders under £20).

This site uses cookies. By continuing to browse this site you are agreeing to our use of cookies. Find out more here.
x